Customer information

Returns & Refunds Policy

Northvale Commerce Inc. wants customers to receive the products described in their accepted orders. This policy explains the review process for return, exchange and refund requests. Rights available under applicable law are not limited by this policy.

Return eligibility

Contact Northvale before sending any product back. Eligibility depends on the item, its condition, the reason for the request and the terms supplied with the order. An approved return must include the products and quantities authorized by Northvale.

Return time window

The applicable return period is the period stated in the order confirmation or product-specific terms. If no separate period is stated, contact Northvale promptly after delivery so the request can be reviewed. Reporting a problem early helps preserve shipping records and makes it easier to assess damage, shortages or incorrect items.

Item condition

Unless an item is defective, damaged or incorrect, returned merchandise generally must be unused, complete, in resalable condition and in its original packaging. Include accessories, inserts and other components supplied with the product. Northvale may decline a return if an item has been used, altered, damaged after delivery or returned incomplete.

Damaged, defective or incorrect items

Report damaged, defective, short-shipped or incorrect merchandise promptly. Provide the order number, a clear description of the issue and photographs of the item and shipping packaging where appropriate. Keep all packaging until Northvale confirms whether it is needed for review or a carrier claim.

Items that may not be returnable

Items may be ineligible when they are used, altered, opened in a way that prevents resale, missing parts, returned without authorization, or subject to a product-specific restriction disclosed with the order. Custom, special-order or clearance items may have different terms when those terms are stated before purchase. Defective or incorrect-item rights remain subject to applicable law.

Return authorization process

1. Use the website contact form and provide your order number, item and reason for the request.
2. Wait for return authorization and instructions before shipping anything.
3. Package the authorized item securely and follow the supplied routing instructions.
4. Retain shipment records until the return is completed.

Shipping charges, return shipping responsibility and any restocking amount will be explained during authorization and will depend on the order and reason for return.

Refund timing

Approved refunds are initiated after the returned merchandise is received and inspected, or after a documented issue is otherwise resolved. Processing time can vary by payment provider and financial institution. Any refund will ordinarily be issued to the original payment method unless another method is required or agreed.

Exchanges

Contact Northvale to ask whether a replacement or exchange is available. Inventory may change, and an exchange is not confirmed until Northvale provides written confirmation. Where an exchange is unavailable, another appropriate resolution may be offered.

Contact information

Northvale Commerce Inc.
55 James Street
Schenectady, NY 12304
USA
Phone: 518-612-9944
Website: northvalecommerceinc.com