Customer information

Shipping Policy

This Shipping Policy explains how Northvale Commerce Inc. handles shipping for orders placed through northvalecommerceinc.com. Shipping services, charges and estimates shown during checkout or confirmed with an order may vary by destination, product quantity, package size and product availability.

Order processing

We review each order for complete customer, delivery and product information before fulfillment. Processing begins after an order is accepted. Orders submitted on weekends or holidays may begin processing on the next business day. Large, mixed-product or business orders may require additional coordination before shipment.

Shipping methods

Available shipping methods are selected according to the order and destination. The service offered during checkout or in an order confirmation is the service applicable to that order. Northvale may use an appropriate parcel or freight service when the size or quantity of an order requires it.

Estimated delivery timing

Delivery dates and transit times are estimates rather than guarantees. Timing begins after processing and may be affected by product availability, destination, weather, carrier conditions, holidays and other circumstances outside Northvale’s reasonable control. Tracking information will be provided when it is available for the selected service.

Shipping charges

Shipping charges are calculated or confirmed for the specific order. Charges may reflect destination, weight, dimensions, quantity, service level and special handling requirements. Any shipping amount presented with an accepted order becomes part of that order’s terms.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address, including unit, suite, floor or receiving details where applicable. Please review the address before submitting an order and contact us promptly if a correction is needed. Changes may not be possible once fulfillment has begun, and additional carrier charges caused by an incorrect address may be the customer’s responsibility where permitted by law.

Delivery delays

We will make reasonable efforts to share material shipping updates available to us. Carrier scans and delivery estimates are controlled by the carrier after a shipment is released. A delay does not automatically mean that a shipment is lost.

Damaged or lost shipments

Inspect deliveries promptly. If a parcel arrives damaged, an item is missing, or tracking indicates a delivery that cannot be located, contact Northvale as soon as reasonably possible. Include the order number, item details, photographs of damage and packaging when appropriate, and any relevant carrier information. Please retain the product and packaging while the matter is reviewed.

Bulk and business orders

Business-quantity orders may require a delivery appointment, freight service or additional receiving information. Contact Northvale before ordering if your location has limited receiving hours, access restrictions or other delivery requirements.

Shipping questions

For current availability, fulfillment or shipping support, use our website contact form or call 518-612-9944.

Company contact

Northvale Commerce Inc.
55 James Street
Schenectady, NY 12304
USA
Phone: 518-612-9944
Website: northvalecommerceinc.com